There are many government agencies in a nation alone. Day to day transactions can easily pile up especially if manual transactions are being done. It is a normal sight in a government office to see piles of documents to be processed. Each person has his own set to do. If it is a task without deadline then it can be done one by one normally but if you are rushing for due dates you might take an overtime just to finish it. As the next day there are new transactions again.
Thankfully now, technology has improved and it greatly helps in processing data. You do not have to go and retrieve files from mounts of documents but you just have to search it in the online records. Now government agencies who have clients lining up have improved using auto generated voices calling the numbers of people to be entertained. They put up screens to let you see what counter you will go to make your transaction. It is easier as they do not need to shout to call the clients.
They can provide faster the documents or data needed as they can just be retrieved electronically. In terms of gathering and summarizing data it is easier as they can send to their formed networks and consolidate it. In terms of transparency it has now being addressed as many news and facts can spread on social media channels. If you discover this info here then your click is worth it.